Refund Policy
At Orlet, we strive to ensure you are completely satisfied with your purchase. If you are not happy with your order, we’re here to help!
Eligibility for Refunds
- Time Frame: You have [30/60] days from the date of purchase to request a refund.
- Condition of Items: Items must be unused, in the original packaging, and in the same condition as received.
- Non-Refundable Items: Certain items, such as [list any non-refundable items, e.g., opened electronics, personalized products], are not eligible for refunds.
How to Request a Refund
- Contact Us: Email our customer service team at [email protected]
- Provide Information: Include your order number, the item(s) you wish to return, and a brief explanation of the reason for the return.
- Shipping: You may be responsible for return shipping costs, unless the item is defective or incorrect.
Processing Your Refund
- Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original payment method within [5-10] business days.
Exchanges
If you need to exchange an item for a different size or color, please contact us for assistance. Exchanges are subject to availability.
Additional Information
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within [7] days of receiving it for a full refund or replacement.
- Contact Us: For any questions regarding our refund policy, please reach out to our customer service team at [email protected].
Thank you for shopping with us!